These notes are supplemental to the companies Terms and Conditions for full terms and Conditions see our Terms & Conditions and are provided for the technical /commercial guidance of all customers using our web sites to advise the typical processes and procedures as apply to each individual purchase from Practical Doors Ltd T/A Composite Door Shop.
The Practical Doors Ltd group of which Composite Door Shop is a member company strongly recommends that all prospective customers acquaint themselves with these guidance notes and the companies Terms and Conditions before proceeding with any purchase.
Practical Doors Ltd reserves the right to amend our product range at any time. We reserve the right to correct any omission or error in any of our sales literature, online information, customer paperwork or other document without any liability to us.
All prices and specifications, whether produced online or otherwise, are subject to survey and qualification.
Every attempt has been made to ensure colours shown are accurate, but due to printing processes (in the case of printed documents and brochures etc.) and materials used, or due to discrepancies on settings between third party browsers and devices, colours may be slightly different on screen or on print compared to the finished door.
Please note that all CAD images shown are visual representations of the door and not intended to be taken literally. We strongly recommend all customers view our online gallery or request installed pictures for real life images of the doors. Colour samples are available on request; please contact us to request a sample.
As a part of our installation service we take pre and post installation photographs for record purposes – by agreeing to these Guidance Notes and the Practical Doors Ltd Terms and Conditions the purchaser accepts that the Practical Doors Ltd or any of its subsidiaries may use these photographs for marketing purposes. Should any customer object to this use of photographs please advise the company in writing and the images and any supporting text will be removed from the web site immediately upon receipt of the notification.
Every attempt has been made to ensure glass is represented as accurately as possible within the limitations of displaying a transparent material in print / on screen.
The Website is owned by Practical Doors Limited. Registered office: LB Group London, Number 1 Vicarage Lane, Stratford, London, E15 4HF
To further assist our Customers we have separated these purchase Agreement Notes into those which apply to our DIY Customers and those which apply to our full purchase and installation service.
Notes applicable only to DIY purchases (Supply only)
Assistance – In order to assist you with your purchase should you be experiencing difficulty with the web site or be unfamiliar with dimensional requirements etc our Sales team are available during normal business hours to answer all of your technical queries – if you should require this service please use the contact number shown on the web site
Price – the price for any door to be purchased for DIY installation (Supply only) will be as it appears on the given page of the web site
Payment – All DIY Installations (Supply only) must be paid for at the time of order either using the secure credit card / Sage Pay facilities which are incorporated within the ordering system facilities of the web site. Payment by any other means cheque etc will require prior discussion with a member of our Sales team
Your Order – immediately upon receipt of your Order it will be checked and an Order Confirmation will be issued to you electronically – you will be required to review this Order Confirmation and advise any changes or cancellation within 24 hours.
Delivery –Upon completion of the manufacture of your door you will be advised by “e” mail of the proposed delivery day should this date not be suitable we require that you contact us within 24 hours to arrange a suitable alternative – please note failure to take delivery on the agreed date will incur cancellation and re delivery charges.
Guarantee – when you purchase a quality composite door from Practical Doors Ltd the integrity of the door is guaranteed for 10 years (with the exception of Oak colour doors) The glass and hardware will be guaranteed for 5 years. For installation orders all parts needed within the 5 year install guarantee will be replaced at our cost. After this time, parts will be supplied direct to the customer for them to install. Should a third party be used, Practical Doors will not be liable for these costs.
All supply only orders claimed against guarantee will be supplied direct to the customer. Any costs involved in fitting this parts will be down to the customer. Practical Doors Ltd is not liable for any third party fitting costs.
Notes applicable only to full purchase and installation services
Assistance – In order to assist you with your purchase should you be experiencing difficulty with the web site or be unfamiliar with dimensional requirements etc our Sales team are available during normal business hours to answer all of your technical queries – if you should require this service please use the contact number shown on the web site
Price – the price for any door to be purchased inclusive of installation will be as it appears on the given page of the web site
Payment
Home Survey Conditions-
The purpose of Practical Doors Ltd conducting a Home Survey is to ensure that correct dimensions are taken prior to manufacture of the new door it is therefore requested that either the customer or their representative be in attendance when the surveyor calls in order that any problems which may be discovered can be addressed prior to installation.
If building works are currently in progress on the property the customer is also asked to have the builder or site manager present.
If at the time of survey neither the customer, their representative nor their builders cannot provide relevant information this may require another survey visit at an additional cost of £40.
For guidance purposes we would advise the following as the typical items which may prevent or compromise the survey
Should the customer be unwilling or unable to have such works carried out Practical Doors Ltd reserve the option to cancel the order without refund to the customer.
All doorbell wires/alarm wires must be removed prior to the installation, and it is the responsibility of the customer to reconnect these afterwards as this is not included in our service.
As Practical Doors Ltd cannot supply or install lintels, remove brickwork or otherwise carry out any aspect of structural building work.
Where a new lintel is required to be installed the customer will have to have this work carried out by a third party prior to our installation of the new door if the at this stage customer wishes to cancel the order due to the additional third party costs the initial deposit paid to Practical Doors Ltd will not be refundable.
It is the responsibility of the customer to determine whether a fire door is required before placing the order. Practical Doors Ltd can supply and install FD30s composite doors, and if this is not what has been ordered Practical Doors Ltd will advise the customer of the alternative FD30s option doors to allow a decision to be made as to whether they wish to proceed, should the customer require cancellation of the order after the survey reveals a fire door is required (but has not been ordered), the deposit will not be refundable.
Design Restrictions
Installation & Final Finish – what is included
For the purposes of each and every Installation carried out by Practical Doors Ltd ‘Making good’ is defined as patching up any damage to plaster, render or brickwork the accepted standard being no more than remedial work to within two inches from the frame. The definition “Making Good” does not include painting, wallpapering, pebble-dashing or rendering and this will be the responsibility of the customer once any repairs are made good.
Emergency callouts and locksmiths
Practical Doors Ltd in conjunction operate an emergency call out service for malfunction of locks however as we operate on a national basis we cannot always guarantee an immediate service – in order to comply with our “emergency call out service” customers will be notified at the time of purchase of the procedure they are required to follow – which is –