composite door

Delivery Disruptions Due to Covid-19

Due to increased demand dealing with the impact of coronavirus, we are experiencing delays in deliveries from our manufacturers and suppliers. 

In all cases we expect the delivery dates from the manufacturer to be as initially advised, unless they change. For example we may not be notified, until Friday, of a delay to the expected delivery day of Monday.

We are working with reduced staff numbers and are receiving an unprecedented volume of calls to our office, stopping us contacting some customer to advise them of delays.

Please rest assured we’re working closely with our manufacturers and suppliers to do all we can to update you and keep you informed.

If you could bear with us before raising any queries about expected delivery dates, we’d really appreciate it. Thank you and sorry for any inconvenience this may cause.

Supply Only During the Covid-19 Pandemic

Unlike our supply and fit service, where we inspect the door before installing, the supply only finished doors are delivered direct to you from the factory, without us seeing it.

In any manufacturing process, a shortage of chosen parts may delay the delivery. The Covid-19 pandemic, has significantly added to the challenges the manufacturers have encountered, including staff self isolation, resulting in the occasional discrepency in the finished door.

We recommend you take delivery of the door and inspect it before booking an installation day with your tradesperson. In the case of the door being sent directly to your tradesperson, we recommend they inspect the door before installation to ensure the door is as ordered and undamaged.

Although we will liaise with the manufacturer to resolve such issues, we do not take responsibility for delays which are completely out of our control.

We all understand we are working in unprecendented times and hope to see a return to normal in the near future.

For sales and after sales enquiries please use the contact form on our website. Contact Us.