Composite Front Door Shop

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Terms and Conditions
  1. Our Contract
  2. Price & Payment
  3. Delivery & Title
  4. Availability
  5. Cancellation, Returns, Faulty Products (Excluding Bespoke Products)
  6. Cancellation & Returns, Faulty Products (Bespoke Products)
  7. Intellectual Property
  8. Liability
  9. Installed Products
  10. Limited Companies - Guarantee
  11. Termination
  12. Force Majeure
  13. General
  14. Guarantees

1. Our Contract

1.1 These Terms and Conditions govern the supply of goods sold by the Composite Door Shop which is a trading name of Practical Doors Ltd (No. 07945021) of Number One Vicarage Lane, Stratford, London, UK, E15 4HF. (“we”, “us”,”our”) to the customer (“you”) and constitute the entire and only agreement between us in relation thereto.

1.2 “Bespoke Products” means all products manufactured to your specific requirements including all windows, all doors, conservatories (including kits), sealed glazing units (with and without integral blinds)

1.3 “Account Customers” means customers who have an authorised credit account setup with us.

1.3 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.4 We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and we shall not be liable to you or any third party for any such modification or withdrawal. The website is provided by us to you on an "as is" and "as available" basis.

2. Price & Payment

2.1 The price payable for the goods you order is as set out on our web site at the time you place your order plus any charges for carriage and insurance as set out in the order form. All prices displayed on this site are exclusive of VAT at the current rate unless stated otherwise.

2.2 We reserve the right to change the price of commodity goods due to market conditions but we will confirm the prevailing price with you before accepting your order. We are not obliged to accept your order for such goods and may decline it or limit the order quantity.

2.3 On occasion, the prices payable of goods advertised on our web site may differ from those in our trade counter, and we are under no obligation to honour any web site price if there is such a difference.

2.4 Occasionally an error may occur with our web site and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.

2.5 Subject to clause 2.7, we must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage, before your order can be processed unless we have agreed otherwise in advance in writing.

2.6 Subject to clause 2.7, we take payment from your card at the time we receive your order, payments are taken by Protx  Ltd on our behalf. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

2.7 If you are an account customer, payment shall be made in full within 30 days (depending on terms agreed) from the date of invoice. We reserve the right to revoke credit if you fail to make payment when due. If payment is not made when due, interest is payable at the rate of 3 per cent over Barclays Bank’s current base rate on the amount outstanding from the due date for payment until receipt by us of the full amount (including any accrued interest) whether before or after judgement, together with any reasonable legal or other recovery costs.

3. Delivery & Title

3.1 This website is only for delivery of products to customers with a mainland UK address. We cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland & Northern Ireland. All goods must be signed for by an adult aged 18 years or over on delivery.

3.2 We will do all we reasonably can to meet the delivery period advised to you. In the case of unforeseen circumstances beyond our reasonable controls such as weather, traffic or mechanical breakdown, we shall contact you and agree an alternative date.

3.3 Unless you order and collect the goods from one of our trade counters, we will deliver them in accordance with your order. A valid signature may be required on collection or delivery.

3.4 Where we agreed to deliver the Goods delivery shall be to the nearest hard road surface. The Customer shall be entirely responsible for the prompt unloading of the Goods and the provision of suitable labour and equipment.

3.5 Upon delivery of the goods to you, the goods shall be at your risk.

3.6 After delivery of the goods the purchaser shall examine them as soon as reasonably possible and to notify the us of any fault or damage as soon as reasonably possible, preferably in writing. You shall be deemed to have accepted the goods 24 hours after delivery.

3.7 In spite of delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you.

4. Availability

4.1 While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.

4.2 If good are replaced under warranty then we cannot guarantee the specification will be identical to the original product ordered.

5. Cancellation, Returns, Faulty Products (Excluding Bespoke Products)

5.1 We ship promptly after receipt of an order, so we cannot cancel an order. If you do not want any part of your order you must do the following - Do not accept the shipment, or write 'Return to Sender' on the label and have the carrier return it to our warehouse. We will refund you for the items ordered. We cannot refund delivery charges unless we delivered you the wrong or damaged product.

5.2 If you have notified us of a problem with the goods within 30 days of delivery, we will (subject to clause 4) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

6. Cancellation & Returns, Faulty Products (Bespoke Products)

6.1 As all bespoke products are manufactured to the purchaser’s specific requirements, this order cannot be cancelled unless we are in breach of our obligations to the purchaser.

7. Intellectual Property

7.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

7.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

8. Liability

8.1 We recommend that a competent or qualified person carries out the installation of goods supplied.

8.2 Due to onsite handling, installation methods and the type of opening that the goods are being installed into, minor adjustments may have to be attended to by the installer.

8. 3 We may make minor technical changes to the specification of your products that will not be to the detriment of their function or appearance and will not affect the price. Any major changes will be advised for the purchaser’s approval or we will refund you in full.

 You are responsible for obtaining all necessary planning permission and local authority consents and permissions for any products ordered.

8.6 You responsible for ensuring all products are ordered and installed in accordance with current building regulations and legislations

8.7 We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods or advice given and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

8.8 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

8.9 This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

9. Installed Products

9.1 The purchaser shall allow the companies installers to have access to the premises at any reasonable but pre arranged time to preparatory work to be carried out and to enable installation to be completed as soon as possible after the purchaser has been advised that the goods are ready for installation.

9.2 The purchaser shall allow the installers to an electrical supply if required to enable the installation of the goods.

9.3 The company does not undertake the removal of services such as fixtures or fittings (e.g radiators, pipes, electricity, burglar alarms, telephone or television cables) It is the purchasers responsibility to make sure such services are removed prior to the installation of the goods.

9.4 Unless asked before the day of installation the company shall not be asked to undertake the removal of curtains , blinds or shades and the lifting and re fitting of flooring or carpets.

9.5 The company will make good any damage caused in the course of the installation to plaster walls, rendering and brickwork, but the company cannot guarantee to avoid superficial damage to wallpaper, paintwork or avoid damage to ceramic tiles.
The making good of that damage is entirely the purchasers responsibility, The company will make good to pre decorating standard only.

9.6 All materials removed during the course of the installation will be cleared from site and disposed of ethically by the company unless the purchaser specifically asks for the removed items to be left on site.

9.7 The terms and conditions of the installation are designed to ensure the works to the satisfaction of the purchaser.
No terms or conditions shall effect the statutory rights of the purchaser.

9.8 We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods or advice given and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

10. Limited Companies – Guarantee

10.1 Those signing the Trade Credit Account Application Form on behalf of limited companies do so as guarantor and irrevocably undertake to guarantee the payment of all monies owing to us by the relevant limited company if we believe that the limited company cannot meet its obligations.

10.2 If the limited company goes into receivership, liquidation or administration the guarantor will pay to the receiver, liquidator or administrator, as the case may be, such sum as will enable him to pay all monies owed to us by the limited company.

11. Termination

We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.

12. Force Majeure

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

13. General

If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.

14. Guarantees

All products carry the manufacturers guarantees.

All moving parts such as locks hinges etc. need to be lubricated at least once every six months within the 10 year warranty period, failure to do so may compromise the warranty of such parts.

Once the door is installed always ensure the two hook locks situated at the top and bottom of the door are engaged. This is achieved by lifting the inside handle to operate the mechanism. Even when the door is not locked, this instruction should always be carried out to maintain true allignment. Failing to carry this out will result in failure of the locking mechanism and will impact the guarantee.

All hardware carries a 12 months guarantee from date of purchase. This only applies to failing furniture not wear and tear.

Written terms are available on request.


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Registered Office: LB Group London
Number One, Vicarage Lane
Stratford, London, E15 4HF
VAT Registration No. 131 2504 66
Company Registration no. 07945021